Orders placed through the MCF and Buy with Prime app might contain items that are fulfilled by Prime and items that aren’t. Items that are Prime eligible for shoppers are automatically fulfilled by HAQM. Items that aren’t Prime eligible follow settings that you have on your store and can either be manually or automatically fulfilled.
If you’re using the MCF and Buy with Prime app and you want items that aren’t Prime eligible to be auto or manually fulfilled by HAQM, you can choose one of these three options:
- Option 1: Change Automatic Fulfillment settings
- Option 2: Use Shopify Flow (free of charge)
- Option 3: Use the Order Automator app
Note: These options can be used to define auto fulfillment of orders that have Buy with Prime items or a combination of Buy with Prime and MCF items.
Option 1: Change Automatic Fulfillment settings
Steps:
1. On your Shopify admin, choose General, and then Order Processing.
2. Choose Automatically fulfill the order‘s line items.
3. Click Save at the top of the page.
Note: This setting might not work for everyone. For example, some Order Management Systems (OMS) require merchants to keep this setting deactivated and fulfill submissions manually. To activate automatic submission for only MCF fulfillments and not others, choose Option 2 or Option 3.
Option 2: Shopify Flow (free of charge)
Steps:
- Download Shopify Flow.
- Click Create Workflow > Select a Trigger.
- Search for “Order ready to fulfill” and select this option.
- Click plus sign (+) next to Then, then select condition. Example: Equal to.
- Click Add Criteria.
- Click Fulfillment Order on left side, then select assignedLocation on the right side.
- Click name.
- Enter HAQM Fulfillment as the name of the field.
- Click the plus sign (+) next to Then after the second step in the workflow, then choose Action.
- Search for Submit Fulfillment Request and select this option.
Your workflow should look like this:
11. On the top right, select Turn on workflow.
Order Automator App (monthly fee $10)
Steps:
- On the Shopify app store, install Order Automator App.
- Select $10/mo plan, which includes a 7 day free trial.
- On the Shopify admin left menu, select Auto Fulfill under Order Automator.
- Delete any existing fulfillment rules that might appear.
- Under Create fulfillment rule section, add a rule. Example: If product assigned location is equal to HAQM Fulfillment.
- On the Action section, choose Request fulfillment to a 3rd party fulfillment service.
- On the Location section, choose HAQM Fulfillment.
- Activate fulfillment rule.
Test that the Order Automation settings work correctly
Steps:
- Ensure that Shopify’s automation setting is deactivated by going to Settings > Checkout > Do not automatically fulfill order’s line items.
- Place a test order for a SKU that’s assigned to the HAQM MCF location.
- Once the order is placed, click on the order timeline to ensure you see that fulfillment was requested and accepted by HAQM MCF. Note: the order should appear in Seller Central.
- To confirm that the automation rule doesn’t work for non MCF orders, place an order for an SKU that’s not assigned to the HAQM MCF location. The automation rule should leave this order in an unfulfilled status.