Order fulfillment

First, you’ll need a professional Seller Central account and you must also set up Fulfillment by HAQM (FBA) on your Seller Central account. Once you’ve set up FBA on your Seller Central account, you can activate MCF part of the Buy with Prime onboarding process, where you can import your Seller Central inventory and set up HAQM as your fulfillment provider. Once activated, orders placed through Buy with Prime are automatically fulfilled by MCF. Buy with Prime automatically syncs the tracking numbers on your MCF products.

Note: You can’t fulfill Buy with Prime orders manually or using another fulfillment provider.

FBA fulfills orders placed on HAQM.com. MCF fulfills orders on any of your sales channels, including your site.

Buy with Prime products offer Prime shipping speeds to your Buy with Prime customers. You don’t need to set up the shipping speeds yourself.

To learn more about storage limits, go to: FBA inventory storage limits.

The following fulfillment statuses available for Buy with Prime orders:
● Unfulfilled: The product isn’t fulfilled.
● Preparing to ship: HAQM is preparing to fulfill the product.
● Unable to fulfill: HAQM can’t fulfill the item due to a lack of available inventory. HAQM will automatically refund your customer. You don’t need to take any steps to process the refund.
● Shipped: The product is fulfilled and has shipped.

First, cancel the order in Seller Central:
1. Go to Seller Central, and then choose Manage orders.
2. Use the order ID to find the order that you want to cancel, and then open the order detail page.
3. Request cancellation. You receive an email notification if the order was canceled successfully or unsuccessfully.
After you’ve successfully canceled the order, your Buy with Prime customer will be eligible for a full refund.

Yes. Seller Central now displays Buy with Prime Order IDs for all Buy with Prime orders on the Manage Order page. So, you can easily assist your customers with their order and fulfillment inquiries, such as requests to check their order status or to cancel an order.

You can import your active and inactive product listings from Seller Central. You can verify if a product
listing is active or inactive by logging into Seller Central and then viewing the status next to each listing.
Suppressed and incomplete product listings aren’t imported. The Import from HAQM feature won’t
import merchant fulfilled products or virtual product bundles on HAQM.